Viadex Managed Services
Proactive technology support for global enterprise efficiency, an empowered digital workforce, and a secure IT infrastructure.
Our Managed Services provide continuous vigilance over what happens in your datacentre, your systems, your cloud environment, network, applications, and endpoints.
We protect your users and your data, ensuring that issues are detected and resolved before they become problems.
We are passionate about helping you drive success for your business and improve efficiencies in the management of your geo-dispersed IT. We liberate your IT specialists from the day-to-day maintenance and management to focus on supporting strategic growth.
Our core Managed Services for peace of mind and constant visibility
We drive efficiencies and simplicity across your geo-dispersed IT estate, by managing your global network. This involves connecting your datacentre and end user branches and locations with a single pane of glass.
With global consistency, you can improve the delivery quality of applications and data to your business, while also removing the complexities of managing multiple vendors, coordinating an ever-expanding range of services and keeping on top of extensive licensing, maintenance and support agreements.
Proactive technology support for any aspect of your systems, applications and user services, from your complete IT environment – locally, nationally, or globally – to focussed service propositions by category.
Driven by our Cyber Security Operations Centre (CSOC) we provide Managed Services options to keep you protected 24x7x365.
Our Global IT Service Desk allows you to select task-specific Managed Services such as Infrastructure (IaaS), Disaster Recovery (DRaaS), Cloud Management or more fully-encompassing services such as Monitoring as a Service, and Network Management.
End user workspace
Key services including:
Global IT Service Desk, Desktop Support, Applications and Workspace-as-a-Service, Managed Wireless, and Managed Endpoint.
We are committed to providing proactive technology support you can rely on
Our Managed Service typically includes:
- Real-time monitoring of your infrastructure and network; issues are resolved before they impact your business.
- Customer Service Reporting including a forward-looking Service Improvement Plan and operational activities log for the month, quarter and year.
- 24x7x365 support centres in the UK, Europe and Africa, supporting our customers globally Remote Control and Monitoring of your IT.
Don’t get bogged down by the stress of monitoring, operating and managing your entire IT environment plus the endless list of requirements your business needs to succeed and ensure its compliant. Viadex make sure your IT is always on.
Trust us to be your Single Point of Contact in Security, Datacentre and End User Workspace at a global level; backed by guaranteed SLAs and intelligent reporting.
We’ll field highly skilled people you can use as expert guides for future road-mapping, offloading your non-key functions, providing predictable costs when you need IT infrastructure on demand.
Complete transparency, combined with monthly reporting and readymade, Board-ready quarterly business reviews demonstrating the business value of IT and us as your partner of choice.