All fields must be completed for the request to be actioned. A returns number will be issued on approval, if the return is not authorised a reason for the refusal will be provided. Goods are not to be returned without a valid Viadex Returns Number. If you prefer an alternative format please contact us. Note: Please be advised that there is currently an issue with Internet Explorer v11 which prevents form submission, kindly use an alternative browser to log your RMA request.