Data Platform Deployment and Support across Multiple Territories

Data Platform Deployment and Support across Multiple Territories

Author: Phillipa Floros

Seamlessly deploying across multiple territories presents a substantial challenge to businesses. Our client required a partner who could support their need to deploy a storage platform across multiple countries throughout the APAC region.

This need presented a significant challenge to our client, with four key requirements: 

  • Standardising their price points across various regions, 
  • Mitigating localised risk and meeting SLA deadlines across multiple countries, 
  • Removing the complexity of dealing with multiple partners in each country, and 
  • Understanding local invoicing requirements to reclaim VAT.

Our client’s ability to predict costs within their business across multiple regions is what allows them to successfully scale. In addition, it is vital to their operation that equipment delivery lead times meet specific deadlines, ensuring no downtime for the business and meeting customer service level agreements. 

Our client needed a partner who fully understood the risk to their business should they be unable to meet deployment deadlines against existing project deliverables in multiple regions. Missed deadlines would directly affect their business’s ability to generate revenue, and consequently, negatively impact their bottom line.

In addition to the above, operating in various territories would often lead to the client needing to manage multiple partners globally so as to support those regions. The management of these partners is potentially taxing on internal resources. So too is the challenge of ensuring all partners collectively understand and deliver on the client’s requirements. Therefore, they began the search for a partner, with global capabilities, who could support them as a single point of contact regardless of location. 

Where previously they would have used multiple partners for global deployments, our client now required one single point of contact to address their technical, commercial, and operational requirements. They needed a partner who could simplify the complexity of sourcing the solution and deploying it in multiple territories, whilst reducing their business risk by working with a trusted team who could manage the process end-to-end.

Viadex was introduced to the client by a mutual, long-standing, and trusted vendor. Our client felt confident in our ability to support them due to our many years of knowledge and expertise in supporting other customers needing global deployment. 

We worked with the client to fully understand what their business objectives were; the complexities of their global footprint and the value they placed on being the best in their industry. 

We provided our client with comprehensive solutions addressing historic pain points which included: 

  • Fractured delivery that transitioned to a seamless regional deployment.
  • Solving challenges around multiple suppliers with a one-stop supply chain solution.
  • The shift from multiple suppliers to a single point of contact that spearheaded the project across all the territories addressing the technical, business and operational requirements of each deployment.

If your organisation is looking to scale using a trusted global partner; then we would love speak to you. We have built our business on enabling global access for our clients in a geo-dispersed market across multiple channels.